Warranty FAQs
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Quality assured with our reliable limited warranty on select products.
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Frequently Asked Questions
1. How long is the warranty period for my product?
1. How long is the warranty period for my product?
It depends on the product: Inverters are covered for 12–24 months, Energy Storage Batteries for 60–120 months, and Accessories for 12 months.
2. What do I need to provide to claim my warranty?
2. What do I need to provide to claim my warranty?
You need a valid proof of purchase, such as an official order number, a sales invoice, or an order confirmation email.
3. Does the warranty cover damage from natural disasters?
3. Does the warranty cover damage from natural disasters?
No. Damage caused by force majeure (such as lightning, floods, or hurricanes) is excluded from warranty coverage.
4. Can I get warranty service if I take the product to another country?
4. Can I get warranty service if I take the product to another country?
The warranty is only valid in the country of purchase. If the product is moved to another country, the warranty becomes void.
5. Are gift products covered by warranty?
5. Are gift products covered by warranty?
No, gift products are not covered under our warranty policy.
6. What is the process for a warranty claim?
6. What is the process for a warranty claim?
Please contact us at josie@powland.net. We will either repair the item at an authorized service center or replace it with a product of equivalent specifications.
7. If my product is replaced, does the warranty start over?
7. If my product is replaced, does the warranty start over?
The replacement inherits the remaining warranty of the original item or a new 30-day warranty, whichever is longer.
8. Can I cancel my order after purchase?
8. Can I cancel my order after purchase?
You can cancel within 48 hours. If the product has already shipped, an intercept fee will be charged.
9. Do you offer a money-back guarantee?
9. Do you offer a money-back guarantee?
Yes, we offer a 30-day money-back guarantee. The item must be unused and in its original packaging.
10. What if my product is already out of warranty?
10. What if my product is already out of warranty?
Please contact our customer service. We can still assist you with advice or a paid repair solution.
