Returns & Refunds FAQs
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Returns & Refunds
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Frequently Asked Questions
1. How long do I have to return an item?
1. How long do I have to return an item?
You have 30 days from the date you receive your product to request a return.
2. What are the requirements for a return to be accepted?
2. What are the requirements for a return to be accepted?
The item must be unused, in its original packaging, and have all tags attached. You will also need to provide your receipt or proof of purchase.
3. Who pays for the return shipping cost?
3. Who pays for the return shipping cost?
Powland pays if we made an error (e.g., wrong item sent, defective product). The customer pays for "buyer’s remorse" or orders made by mistake.
4. What should I do if my product arrives damaged or defective?
4. What should I do if my product arrives damaged or defective?
Contact us at josie@powland.net immediately. You must provide video or photo evidence of the damage or malfunction to qualify for a free return or replacement.
5. Can I get replacement parts instead of returning a bulky item?
5. Can I get replacement parts instead of returning a bulky item?
Yes! For simple issues, we can provide free replacement parts and repair guidance. This is often faster and more convenient for large items.
6. How long does it take to get my refund?
6. How long does it take to get my refund?
Once we inspect your return, we process refunds within 3 business days. It may take an additional 5–10 business days for your bank to post the funds to your account.
7. Can I cancel my order before it ships?
7. Can I cancel my order before it ships?
Yes. If you cancel before shipping, you will receive your refund within 12 hours. Please contact us as soon as possible.
8. What if I want to cancel an order that has already shipped?
8. What if I want to cancel an order that has already shipped?
You must refuse the package upon delivery. Your refund will be processed once the package returns to our warehouse, and shipping costs will be deducted.
9. Where do I send my return?
9. Where do I send my return?
Returns are sent to our warehouse in Poland (Grodzisk Mazowiecki). Please contact us at josie@powland.net before sending any items back.
Return Address
Panshi after-sales warehouse/battery warehouse/bulk warehouse/self-pickup/return address
Recipient:xixi
Address: Generała Mikołaja Bołtucia 8
City:Grodzisk Mazowiecki
Postal Code:05-827
Country:PL
10. What happens after the 30-day return window?
10. What happens after the 30-day return window?
Once the 30-day period expires, returns are no longer accepted. However, your product may still be covered under our Warranty Policy for repairs.
